Frequently asked questions
What makes Posh Palette sustainable?
We focus on minimalistic designs that reduce waste and prioritize sustainable materials wherever possible, ensuring each item is crafted with the environment in mind.
Are your materials eco-friendly or ethically sourced?
Yes, we are committed to using materials that are both eco-friendly and ethically sourced to support sustainable practices in gifting and decor.
Do you take custom orders for gifts or home decor?
Absolutely! We’d love to bring your vision to life. Please reach out with your ideas, and we’ll discuss how we can create something unique for you.
How do I care for my Posh Palette earrings and decor items?
To maintain their quality, gently clean your items with plain water and light soap. Strictly avoid alcohol-based cleaners or sanitizers, as they can lead to discoloration.
What is your return/exchange policy?
We don’t accept returns, but we do offer a 15-day exchange policy for defective items. If you encounter an issue, please contact our support team within 15 days of receiving your order.
How long does shipping take, and do you ship internationally?
Domestic orders typically take 8-10 business days, while international orders may take up to 20 days, depending on the location! Shipping times can vary, but we do our best to get your items to you quickly!
Do you offer gift-wrapping or personalized gift messages?
Yes, you can add a personal touch to your gifts with our gift-wrapping and personalized message options at checkout.
Can I combine products to create gift sets?
Definitely! We encourage combining products to create thoughtful, customized gift sets. Reach out to us for suggestions, or mix and match as you like!
What payment methods do you accept?
We accept major credit cards, debit cards, UPI, net banking and other secure online payment options.
Are there any discounts for bulk orders?
Yes, we offer discounts on bulk orders. Please contact us with your requirements for more details.
Who should I contact if I have a question about my order?
You can reach out to us through the contact page. We’re here to help with any questions or concerns.